Shipping policy

Shipping & Delivery Policy

Timeless Chikankari — Elegance Woven in Tradition

Last updated: 26 October 2026

Thank you for shopping with Timeless Chikankari. We take care in preparing and packaging our products to help ensure that they reach you safely.

1. Shipping Coverage

We currently offer delivery across eligible serviceable locations in India through our logistics partners.

International shipping is not currently available for checkout. We may introduce international delivery separately in the future.

2. Shipping Charges

Our standard domestic shipping charges are:

Order Value	Shipping Charge
Below ₹5,000	₹199
₹5,000 or above	Free shipping

Shipping eligibility and charges are calculated using the order value and delivery location and will be displayed at checkout before payment.

3. Order Processing and Dispatch

We aim to process and dispatch ready-to-ship orders within 1–2 business days after payment confirmation, subject to stock availability and operational requirements.

Orders placed on Sundays or public holidays may be processed on the next working day.

Certain products may require additional preparation or quality checks. If we anticipate a material dispatch delay, we will contact you.

4. Estimated Delivery Time

Domestic deliveries are generally estimated to arrive within 5–8 business days after dispatch, depending on the destination and courier serviceability.

Delivery estimates are indicative rather than guaranteed. Actual delivery may be affected by weather, holidays, courier disruptions, remote locations or circumstances outside our reasonable control.

Where a delivery is materially delayed or cannot be completed, please contact us so that we can investigate and arrange an appropriate resolution in accordance with applicable law.

5. Order Tracking

Where tracking is available, shipment details will be shared through the contact information provided at checkout.

Tracking updates may take some time to appear after dispatch.

6. Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address, PIN code and reachable contact number.

Please contact us promptly if you need to correct your shipping details. Address changes cannot be guaranteed after dispatch.

If an order is returned due to an incorrect address, unsuccessful delivery attempts or an unjustified refusal of delivery, we may request payment of the actual additional courier charges before arranging reshipment. Any charges will be explained before proceeding.

7. Damaged, Missing or Incorrect Shipments

We carefully inspect and package products before dispatch.

If you receive a damaged package, an incorrect item or an incomplete order, please contact support@timelesschikankari.com as soon as reasonably possible.

To help us investigate, please provide your order number, a description of the issue and photographs of the product and packaging where available. Please retain the original packaging until the issue is resolved.

We will review the available evidence and coordinate with our courier partner where necessary. Genuine cases will be resolved through an appropriate replacement, refund or other remedy in accordance with our Return and Refund Policy and applicable consumer law.

8. Undelivered or Lost Parcels

If tracking shows an unexpected delivery issue or a parcel is not received, please contact our support team.

We may verify delivery records, tracking details and proof of delivery with our logistics partner before determining the appropriate resolution.

If a prepaid order is confirmed lost in transit, we will arrange an appropriate replacement or refund.

9. Order Verification

For customer security and fraud prevention, we may contact customers to verify incomplete shipping details or potentially suspicious orders before dispatch.

Where an order cannot be fulfilled or is cancelled by us, any amount already paid for that order will be refunded in accordance with applicable law.

10. Returns, Refunds and Cancellations

Shipping-related return, refund and cancellation requests are governed by our separately published Return and Refund Policy, subject to applicable consumer protection laws.

Please review that policy before placing an order.