Refund policy

Return, Refund, Exchange & Cancellation Policy

Timeless Chikankari — Elegance Woven in Tradition

At Timeless Chikankari, every piece reflects the beauty of traditional craftsmanship, carefully selected fabrics and intricate embroidery.

As our collections include premium, handcrafted and limited-availability garments, we follow a controlled exchange and return process to protect the quality and authenticity of our products while ensuring fair treatment of our customers.

1. Seven-Day Exchange Policy — India

We offer one exchange request within 7 calendar days of delivery for eligible products delivered within India.

Exchanges are subject to product eligibility, condition verification and the availability of the requested replacement.

To qualify for a discretionary exchange:

The request must be submitted within 7 calendar days of receiving the product.
The product must be unused, unworn, unwashed, uncut and unaltered.
Original product tags and any attached security seals must remain intact.
All originally supplied pieces, accessories and components must be included.
The garment must be returned in resalable condition, with original packaging where reasonably possible.
Exchange approval must be obtained before sending the product back.

Only one discretionary exchange is permitted per product. Exchange replacements are not eligible for further discretionary exchanges. This does not restrict rights relating to defects or other legally recognized complaints.

2. Products Not Eligible for Discretionary Exchange

The following products are excluded from change-of-mind exchanges:

Garments that have been worn, washed, cut, stitched, tailored or altered.
Unstitched or semi-stitched fabric that has been cut or tailored after delivery.
Customized or made-to-measure garments prepared according to customer specifications.
Products damaged by improper handling after delivery.
Products returned with missing components or substituted items.
Products specifically identified as final sale or non-exchangeable before purchase, where such restrictions are legally permitted.

These exclusions apply to discretionary exchanges only. Customers retain applicable rights where goods are defective, damaged on delivery, incorrectly supplied or materially different from their description.

3. How to Request an Exchange

To request an exchange, please contact:

Email: support@timelesschikankari.com

Website: https://timelesschikankari.com

Please provide your order number, the product you wish to exchange, the reason for exchange and relevant photographs where appropriate.

Our team will review the request and confirm the available replacement options.

Customers should not return products without receiving return instructions.

4. Exchange Options and Price Differences

For an approved discretionary exchange, customers may select another available product of equal or higher value.

If the replacement costs more than the original product, the customer must pay the difference before dispatch.

If a preferred replacement is unavailable, the customer may retain the original product or explore another available option.

Store credit may be offered as an alternative where the customer voluntarily agrees. Store credit will not replace a refund that is legally due.

5. Exchange Shipping Charges

For discretionary exchanges due to size, colour preference, style preference or a change of mind, customers will be responsible for reasonable return and replacement-shipping charges.

The applicable charges will be communicated before the exchange is approved.

For verified defective, damaged, incorrect or materially misdescribed products, return or replacement shipping will be arranged or reimbursed by Timeless Chikankari as appropriate under applicable law.

6. Refund Policy

We do not routinely provide monetary refunds solely for changes of mind, personal preferences or discretionary exchanges of correctly supplied products.

However, customers may be entitled to a refund, replacement or another appropriate remedy if:

A product is defective or arrives damaged.
An incorrect product is supplied.
A product materially differs from its advertised description.
An expressly included component is missing.
An order is cancelled before dispatch in accordance with this policy.
The order is not fulfilled or delivery is unreasonably delayed in circumstances giving rise to a legal right to a remedy.

Where a refund is due, it will ordinarily be initiated to the original payment method within 7 business days of approval and completion of any reasonably necessary verification.

Banking and payment-gateway processing times may vary. Refunds will be completed within any shorter period required by applicable law.

7. Damaged, Incorrect or Defective Products

Every garment is inspected before dispatch. If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible.

For visible damage or missing components, we request notification preferably within 48 hours of delivery to help us investigate promptly.

Customers may provide photographs of the item, affected area, packaging and shipping label.

An unboxing video can assist the investigation but is not mandatory.

Complaints will be assessed fairly on the available evidence. Notification preferences and packaging requirements do not extinguish applicable consumer rights, including rights concerning defects discovered later.

Where a complaint is substantiated, an appropriate remedy will be provided in accordance with applicable law.

8. Handcrafted Variations

Chikankari is a traditional embroidery craft. Minor variations in stitch placement, motif execution and hand-finishing can be natural characteristics of handcrafted products.

Slight colour differences may also occur because of lighting, photography and screen settings.

Such minor variations do not automatically constitute manufacturing defects, provided the product materially matches the advertised description.

This provision does not excuse significant colour discrepancies, incorrect fabric specifications, misrepresentation or genuine defects.

9. Product Verification and Return Integrity

To protect the integrity of our premium collections, Timeless Chikankari may maintain dispatch photographs, product identification records and packaging-verification records.

Returned products may be inspected for:

Product identity and authenticity.
Signs of use, washing, cutting or alteration.
Completeness of originally supplied items.
Damage occurring after delivery.
Substitution or other material inconsistencies.

If there is reasonable evidence of an ineligible discretionary return, we may decline the exchange and explain the reasons.

Suspected fraudulent claims will be assessed based on evidence rather than assumptions. Genuine consumer complaints will not be rejected arbitrarily.

10. Order Cancellation

Customers may request cancellation at any time before an order is dispatched.

Approved pre-dispatch cancellations will receive a full refund of the amount paid.

After dispatch, routine cancellation may not be possible. Customers should contact our support team for assistance.

If Timeless Chikankari cancels an order because of stock unavailability or an inability to fulfil the purchase, the amount paid for the cancelled order will be refunded.

Applicable statutory cancellation and refund rights remain unaffected.

11. International Orders

For international shipments, including deliveries to the United States, we do not routinely offer discretionary exchanges or returns for changes of mind, size preferences or style preferences.

Claims concerning defective, damaged, incorrect or materially misdescribed goods will be reviewed fairly, and applicable consumer rights will be honoured.

Where an international return is justified, shipping arrangements, customs documentation and the treatment of applicable duties will be communicated as appropriate.

12. Customer Support and Grievance Redressal

For exchanges, refunds, cancellations or complaints, please contact:

Timeless Chikankari

Email: support@timelesschikankari.com

Website: https://timelesschikankari.com

Grievance Officer: Anand Tiwari

Designation: Proprietor & Grievance Officer

Formal complaints will be acknowledged within 48 hours and addressed within one month of receipt in accordance with applicable Indian consumer protection requirements.

13. Applicable Consumer Rights

Nothing in this policy is intended to exclude or limit any mandatory rights available to consumers under applicable law.

Where a provision of this policy conflicts with mandatory consumer protection requirements, those legal requirements will prevail.